Cancellation and Refund Policy

Last updated:23-09-2026

This Cancellation and Refund Policy applies to purchases and payments made through mappls.com/store (“Mappls Store”).

Mappls Store is operated by MapmyIndia Mappls [C.E Info Systems Limited] and enables customers to:

  • Purchase Mappls Sanskriti maps
  • Purchase Mappls gadgets and accessories
  • Purchase or renew subscriptions associated with Mappls gadgets

1. Order Cancellation

Orders for physical products may be cancelled before dispatch by contacting us at support@mapmyindia.com and providing the relevant order number.

Once an order has been dispatched, it cannot be cancelled. However, a replacement or refund may be requested if the product delivered is damaged, defective, incomplete or different from the product ordered.

Mappls Store may cancel an order due to product unavailability, incorrect pricing, payment failure, suspected fraudulent activity or any other unavoidable reason. If payment has already been received, the amount will be refunded to the original payment method.

2. Mappls Sanskriti Maps

Mappls Sanskriti maps are not eligible for return or refund due to a change of mind after delivery.

A replacement or refund may be requested if the product received is:

  • Damaged during delivery
  • Defective or incorrectly printed
  • Incomplete
  • Different from the product ordered

The issue must be reported within 7 days of delivery. Customers must provide the order details and clear photographs of the product and its packaging.

3. Mappls Gadgets and accessories

A replacement or refund may be requested if a gadget or accessory is received:

  • Damaged
  • Defective
  • Incomplete
  • Different from the product ordered

The issue must be reported within 7 days of delivery. Customers may be required to provide photographs, videos, serial-number details or other information necessary to verify the claim.

The product must be returned in its original condition with all packaging, accessories, manuals and the invoice intact.

A replacement or refund will not be provided for:

  • Damage caused by incorrect installation, misuse or negligence
  • Damage caused by unauthorised repair or modification
  • Normal wear and tear
  • Products with altered or missing serial numbers
  • Missing accessories or materially damaged packaging

Compatibility issues where the applicable requirements were disclosed before purchase

Change-of-mind requests after dispatch

Where a replacement is approved, it will be processed subject to product availability. If a replacement cannot be provided, an eligible refund will be issued.

Claims made after the applicable replacement period will be handled under the warranty terms provided with the product.

4. Subscription Purchases and Renewals

The subscription plan, applicable fee, subscription period and renewal terms will be communicated to and confirmed by the customer separately over email.

Once the terms are confirmed, the customer will receive or be directed to a payment link on Mappls Store to complete the transaction. Payment through the link does not enable automatic or recurring renewal.

The subscription will be activated or renewed after successful receipt and verification of the payment.

Payments made for an activated or renewed subscription are generally non-refundable. A refund may be considered if:

  • The customer is charged more than once for the same transaction
  • An incorrect amount is charged
  • Payment is made against an expired or invalid payment request
  • The subscription cannot be activated or renewed due to a technical issue attributable to Mappls
  • A refund is required under applicable law

No partial or prorated refund will ordinarily be provided for the unused portion of an active subscription.

5. Failed or Duplicate Payments

If an amount is deducted but the order or subscription is not confirmed, customers should check their order history and registered email address or mobile number before raising a request.

Failed transactions are generally reversed automatically by the payment service provider or issuing bank. The time required for the amount to reflect may vary depending on the payment method and financial institution.

For duplicate or unresolved transactions, please contact us and provide:

  • Transaction ID
  • Order ID, if available
  • Payment date and amount
  • Registered email address or mobile number
  • Proof of payment, where required

6. Refund Processing

Approved refunds will be initiated to the original payment method used for the transaction.

Refunds will generally be initiated within 10-15 business days of approval. The payment gateway, bank, card issuer or UPI service provider may require additional time to credit the amount.

Shipping, installation and other service charges are non-refundable unless the refund results from an incorrect, damaged or defective product supplied by Mappls.

7. How to Request a Cancellation, Replacement or Refund

Please contact:

Please provide the order number, transaction details, reason for the request and any relevant photographs or videos.

8. Statutory Rights

Nothing in this policy limits any rights or remedies available to customers under applicable Indian law. If any provision of this policy conflicts with applicable law, the applicable legal requirement will prevail.